Practice Policies

Test Results

All results are actioned by your treating doctor. OMC will contact you by SMS (if consent if provided) or by telephone on behalf of your doctor if they wish to follow up the results of your test. If you have not heard back from our practice after 14 days please call our friendly reception team to arrange a follow up appointment if you wish to speak with your doctor.

Investigation Results

Discuss with your doctor how results will be communicated. Reception can arrange a follow-up appointment.

Home Visits

Available for regular patients who are unable to attend the practice. Subject to doctor availability and discretion.

Reminders & Recalls

We operate a computerised reminder system for routine follow-ups such as pap smears or blood tests. Please inform the doctor if you wish to be added or removed.

Care Plans & Health Assessments

Provide a framework for overall wellbeing and management of chronic disease. Reviewed every 3–6 months. GPCCMP (Chronic condition management plan)  referral may provide access to 5 Medicare-subsidised allied health sessions annually. Annual health assessments are provided for patients aged 75+. We assist with safe living, medication reviews, and visits to local aged care facilities.

GP-Telehealth

Phone consultations are available for patients who meet the eligibility criteria as set out by Medicare

Specialist Telehealth

Your doctor can facilitate a Telehealth referral to specialists. Assistance with booking and in-clinic access is available.

Mental Health Team

GP-led mental health support is available and bulk billed. Includes access to bulk-billing Telehealth Psychologists and a Psychiatrist.

Skin Cancer Clinic

OMC partner with Wise Health Skin to offer patients full, comprehensive, on-site skin checks and treatment for Skin Cancer and skin cancer removal. Please note some consultations may attract a fee. Please speak with our friendly reception team for further information..

Wound Clinic

Operates Monday and Thursday mornings from 8:30am to 10:00am. Run by a GP and nurse team.

Pre-Employment Medicals

Range of assessments including BMI, hearing, lung function, vision, drug & alcohol testing, and clinical examination. Please note, fees may apply please speak with our friendly reception team for further information.

Medical Students

As a teaching practice, medical students may sit in on your appointment. You will be advised beforehand and can opt out.

Online Booking & Reminders

Online bookings are available via Hotdoc. This practice uses Hotdoc for recalls and reminders to patients. Patients can choose to opt out of receiving electronic messages

Abusive Behaviour Policy

OMC has a zero tolerance to aggressive or abusive behaviour toward staff or doctors. Patients will asked to leave or police could be called.

Privacy Policy

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

View Privacy Policy

Social Media Policy

This policy outlines guidance for practice members on the appropriate use of social media, both internally and externally, and identifies potential risks associated with social media engagement.

View Social Media Policy

Email Policy

This policy outlines how our practice uses email and electronic communication with patients, including consent requirements, privacy considerations, and potential security risks.

View Email Policy

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